WooCommerce Maintenance
We keep your WooCommerce website updated, secure, fast, and online. Our own ProWoos Agent plugin reports from your site round the clock, AI reads every alert before we do, and a person decides. The same stack runs our own shop every day.
How it works
Every plan is built from two parts:
- A monthly hours bucket for hands-on work — updates, security response, content edits, performance tuning, troubleshooting, multilingual sync, WooCommerce support.
- Always-on automated monitoring that runs on every tier and never touches your hours: the ProWoos Agent plugin on your site, uptime checks, a daily real-browser checkout test, backups, security scans, cache and SSL monitoring, and AI triage of every alert and pending update. Checks run round the clock; a person answers within your tier’s response time.
Pick the tier that matches your site’s complexity and the volume of hands-on work you typically need. Unused hours don’t roll over — keep things simple and predictable on both sides.
Plans
Essential
€170 / month
or €1,700 / year (2 months free)
2 hours / month hands-on work
Brochure sites, portfolios, simple business sites.
- Monthly core / plugin / theme updates
- Daily DB + weekly file backups, 14-day retention
- 5-min uptime monitoring, email alerts
- Wordfence security scans
- Cloudflare + WP page-cache configured
- SSL renewal monitoring
- Quarterly performance audit
- ProWoos Agent plugin: hourly health report, reviewed updates with snapshot, self-check and restore
- AI triage of alerts and pending updates
- AI order triage available as an add-on (€49 / month)
- 8-hour business-hours response SLA
Professional
€300 / month
or €3,000 / year (2 months free)
5 hours / month hands-on work
Active business sites, blogs, lead-gen, growing brands.
- Everything in Essential, plus:
- Weekly updates with manual review
- Monthly performance audit + tuning
- Monthly status report (PDF, EN/DE/ES)
- WooCommerce support (basic)
- Multilingual upkeep included (WC Multilang sync)
- AI order triage included: up to 2,000 orders / month, risk flags, internal notes and drafted customer replies for your approval
- 4-hour business-hours response SLA
- Out-of-hours emergency support at €150/h
Enterprise
€550 / month
or €5,500 / year (2 months free)
10 hours / month hands-on work
Mission-critical, high-traffic, WooCommerce, multi-site.
- Everything in Professional, plus:
- Monthly performance audit + post-deploy spot-checks
- PDF report + 30-minute monthly review call
- Quarterly strategy review (30-min call)
- Dedicated account contact
- Full WooCommerce support (orders, products, tax, shipping, gateways)
- AI order triage included: up to 10,000 orders / month
- 2-hour business-hours response SLA
- 1 out-of-hours emergency / month included, then €150/h
Overage hours: €90 / hour, agreed in advance.
What the hours bucket covers
- Core, theme & plugin updates — reviewed manually, not blind auto-update.
- Performance speed checks & tuning — Lighthouse, GTmetrix, image optimization, cache rules, slow-query investigation, DB cleanup.
- Security incident response — malware cleanup, hardening, account audit.
- Content edits — text, images, new pages, menu changes.
- WooCommerce support — order issues, product updates, tax/shipping, payment gateways.
- Multilingual upkeep — WC Multilang translation sync when content changes.
- Troubleshooting & debugging — error log investigation, conflict resolution.
- Monthly report — the AI drafts it from the month’s data, we check it and write what changed and what’s next.
What runs every month, on every tier
These services run automatically and don’t consume your hours bucket:
- Uptime monitoring — 5-minute checks, alert on state change via Postmark.
- Offsite automated backups — daily database, weekly files, 14-day retention.
- ProWoos Agent plugin, one plugin and one license key. Once an hour it sends a health report to our server (software versions, pending updates, cron and job backlog, error log lines, failed payment attempts, backup state, administrator accounts) and asks for approved update commands. It opens nothing on your site; every connection goes outwards.
- AI triage. Every alert, the changelog of every pending update and, on the tiers that include it, every new order is classified by Claude, Anthropic’s model, together with our notes on your site. A person approves before anything changes on your site or reaches a customer.
- Daily checkout test. A real browser opens your shop, a product, the cart and the checkout every morning and reports what it saw, including whether the payment methods are listed.
- Monthly report drafted by AI from the month’s data and reviewed by us before it reaches you.
- Wordfence with ProWoos baseline ruleset, automatic scans.
- Cloudflare cache + WP page-cache configured at onboarding and kept tuned.
- SSL certificate renewal monitoring.
Hours policy
- Use them or lose them. Hours don’t roll over to next month. Predictable for everyone.
- Overage rate: €90 / hour — agreed in writing before the work starts.
- Tier upgrade any time, pro-rated. Downgrade with 30 days’ notice.
- Audit hours don’t count — the pre-onboarding audit is free.
What’s excluded
To keep pricing honest, the maintenance plans don’t cover:
- Custom development or new feature builds (separate project quote).
- Site redesigns or theme rebuilds.
- Original content writing or translation work.
- Web hosting (we’ll add this when we partner with a host we trust).
- Recovery from incidents that occurred before your onboarding date — these can be addressed via an optional one-time site cleanup quote.
How we onboard your site
- You subscribe to a tier in the shop, or request a quote with the form below if you want a custom plan first.
- Free 30-minute audit — we run a health check on your site (core, plugins, performance, security, backups). You receive the report regardless of whether you sign up.
- Quote within 2 business days — including any optional one-time cleanup line items if the audit revealed pre-existing issues.
- Acceptance & payment — recurring subscription in our shop (card via Stripe) or an invoice.
- Week 1 onboarding — the ProWoos Agent plugin installed with your license key (one plugin, nothing else to connect), Wordfence configured, baseline backup taken, monitoring and the daily checkout test added, welcome email with your monthly schedule and contact channel.
Get started
Ready to hand off the upkeep? Already know your tier? Subscribe directly to Essential, Professional or Enterprise; the audit and the onboarding follow in week 1. Not sure? Fill in the form below and let us recommend one. We’ll run a free 30-minute audit on your site and send you a tailored quote within 2 business days.
FAQ
What if I don’t use all my hours one month?
Hours don’t roll over to the next month. Use them or lose them. This keeps planning simple for both sides — we always know what your monthly capacity is, and you always know what you’re getting.
What happens if I need more hours one month?
Overage hours bill at €90 per hour. Before doing any work that exceeds your monthly bucket, we’ll email you with the time estimate and wait for your approval. No surprise bills.
Can I change tier later?
Yes. Upgrade any time, pro-rated for the current month. Downgrades take effect at the start of the next billing cycle, with 30 days’ notice.
Do you take on sites built by other agencies?
Yes — that’s actually most of the sites we maintain. The free audit is exactly so we can see what we’d be inheriting. If we find pre-existing issues, you’ll get a one-time cleanup quote alongside the recurring plan. We won’t take on a site without auditing it first.
Do you handle web hosting?
Not yet. We’re working on a hosting partnership and will add it as a separate offering once we find the right partner. For now, you keep your existing host and we maintain the site on top.
What about emergencies outside business hours?
Essential tier doesn’t include out-of-hours support. Professional includes out-of-hours emergency response at €150/h. Enterprise includes one out-of-hours emergency per month, then €150/h after.
What languages do you work in?
English, German, and Spanish. Reports and communication can be in any of the three.
What’s your refund policy?
If we haven’t started any work in a billing month and you cancel before the 5th of the month, we’ll refund that month in full. After work has started, the month is non-refundable. No long-term lock-in — you can cancel any month with 30 days’ notice.
What does the AI do, and what does it not do?
It reads. Every alert from the monitoring, the changelog of every pending update and, on Professional and Enterprise, every new order is classified by Claude, Anthropic’s model, with our notes on your site as context: how serious it is, what to check first, a draft of the note or the message to your customer. It never acts on its own unless you switch that on. Updates run only after we approve them, with a snapshot taken first, and no customer receives a message that a person has not approved, unless you have switched on an unattended action in the plugin’s settings: each one is off by default, shows its risk before you enable it, is capped per day and is logged. If the AI service is unavailable, the monitoring and the alerts continue without the classification.
What data leaves my site, and where does it go?
The plugin sends an hourly technical report (versions, pending updates, cron state, error lines, counts of orders and failed payments, backup state, administrator accounts) and, on the tiers with order triage, a minimised copy of each new order: items, totals, countries, the customer’s name and email, order notes. Never card numbers, passwords or API keys. The data goes to our own server and, for the classification only, to Anthropic’s API under their commercial terms: not used to train models, deleted on their side within 30 days. We keep reports 30 days and triage records 90 days. The full data-processing terms are in our Terms of Service.
Questions? Email admin@prowoos.com or use the form above.