Support

Welcome to ProWoos Support. Choose your product below for installation help, FAQs, and configuration tips, or use the contact form to reach our team.

WooCommerce Tech Support

Plugins & Themes

Pick a product to see installation steps, configuration help, common questions, and licensing details.

  • Advanced Pixel Editor & Pixel Editor Pro — Photoshop-grade image editing inside WordPress. Free version + Pro add-on (batch processing, advanced filters, watermarking). Free / €29 – €199 per year.
  • Simple LaunchPad — WCAG 2.1 AA accessible admin dashboard with quick-access buttons to all WordPress areas. Free.
  • WC Antifraud — Multi-layer anti-fraud protection for WooCommerce: blacklists, suspicious-amount detection, REST API hardening, fraud auto-cancel. Free.
  • Klaro — Uncompromisingly accessible WordPress theme (WCAG 2.2 AA, with AAA contrast ratios) including full WooCommerce accessibility. Free.

Services

WooCommerce Maintenance

Three-tier hours-bucket maintenance plans for WooCommerce stores. Updates, backups, monitoring, and a fixed pool of dev hours per month.

  • Essential — €150/mo, 2h/mo
  • Professional — €375/mo, 5h/mo
  • Enterprise — €750/mo, 10h/mo

Annual prepay is two months free. View full plans & book a free 30-min audit →

One-off WooCommerce Support

For projects without a maintenance plan, you can purchase a single block of hours through the shop:

  • Personal — small fixes & one-page tweaks
  • Business — multi-page work, integrations, performance
  • Enterprise — large stores, multi-site, complex integrations

Account & Billing

  • My account — license keys, downloads, subscription status
  • Order history — invoices, license keys per order, renewal dates
  • Subscriptions — manage active subscriptions, payment method, cancellation

For invoice corrections, refund requests, or VAT/tax questions, use the contact form below — please include your order number.


Contact Support

Can’t find what you’re looking for? Send us a message and we’ll get back to you within 1–2 business days. For product-specific issues, picking the right product page above usually gets you a faster answer.
AIE Pro Support Contact

Bug Reports & Feature Requests

Each plugin and theme has its own GitHub issue tracker — you’ll find the link on the product’s support page above. Using the GitHub templates helps us investigate efficiently.

Shopping Cart