Support
Welcome to ProWoos Support. Choose your product below for installation help, FAQs, and configuration tips, or use the contact form to reach our team.
Plugins & Themes
Pick a product to see installation steps, configuration help, common questions, and licensing details.
- Advanced Pixel Editor & Pixel Editor Pro — Photoshop-grade image editing inside WordPress. Free version + Pro add-on (batch processing, advanced filters, watermarking). Free / €29 – €199 per year.
- Simple LaunchPad — WCAG 2.1 AA accessible admin dashboard with quick-access buttons to all WordPress areas. Free.
- WC Antifraud — Multi-layer anti-fraud protection for WooCommerce: blacklists, suspicious-amount detection, REST API hardening, fraud auto-cancel. Free.
- Klaro — Uncompromisingly accessible WordPress theme (WCAG 2.2 AA, with AAA contrast ratios) including full WooCommerce accessibility. Free.
Services
WooCommerce Maintenance
Three-tier hours-bucket maintenance plans for WooCommerce stores. Updates, backups, monitoring, and a fixed pool of dev hours per month.
- Essential — €150/mo, 2h/mo
- Professional — €375/mo, 5h/mo
- Enterprise — €750/mo, 10h/mo
Annual prepay is two months free. View full plans & book a free 30-min audit →
One-off WooCommerce Support
For projects without a maintenance plan, you can purchase a single block of hours through the shop:
- Personal — small fixes & one-page tweaks
- Business — multi-page work, integrations, performance
- Enterprise — large stores, multi-site, complex integrations
Account & Billing
- My account — license keys, downloads, subscription status
- Order history — invoices, license keys per order, renewal dates
- Subscriptions — manage active subscriptions, payment method, cancellation
For invoice corrections, refund requests, or VAT/tax questions, use the contact form below — please include your order number.
Contact Support
Can’t find what you’re looking for? Send us a message and we’ll get back to you within 1–2 business days. For product-specific issues, picking the right product page above usually gets you a faster answer.Bug Reports & Feature Requests
Each plugin and theme has its own GitHub issue tracker — you’ll find the link on the product’s support page above. Using the GitHub templates helps us investigate efficiently.
