The Terms of Service stated below govern the use of the ProWoos services by any individual or company.
Any visitor or user agrees to these terms by interacting with ProWoos website in any possible way, which includes, but is not limited to visiting the website, using its internal and external links, searching for information, ordering ProWoos services, contacting ProWoos representatives, etc.
ProWoos Website Information Use
Information posted regarding any of ProWoos’s services or products is only informational and does not govern the relationship between ProWoos and its customers in connection to any of the ProWoos products or services.
The website visitor can use the information posted at ProWoos website for informational purpose only.
You are not allowed to reproduce its content or use the information of the website in any other way without a prior written consent from ProWoos.
Third Parties Websites Use
ProWoos does not accept any liability or responsibility for the accuracy or suitability of the content on a third party website that can be reached by using ProWoos servers.
We don’t monitor any our customers’ websites unless required by Law. Your use of any content from a third party website, including but not limited to, P2P Networks, downloadable documents, graphics, videos, executables, etc. is done entirely at your own risk.
Third Parties Product Names
ProWoos services are compatible with many software applications and third party products. The names of such products and/or applications are used on ProWoos website with descriptive purpose only. Such names are registered trademarks of the third party companies, from which ProWoos is entirely separate and independent.
ProWoos also uses different third party software as part of its services. The use of the names of such software on ProWoos website is with descriptive purpose only. Such names are registered trademarks of the third companies, which have granted the right for the use of the software either publicly or directly to ProWoos.
Taxes
You are solely responsible for any applicable state, federal or country taxes. Although you may not be charged taxes by us, you agree that you will pay any applicable taxes or fees to your local or state tax agency for any purchases. We are not responsible for collecting, transmitting, or advising on taxes, duties, or other levies by the government regarding your purchases.
Termination
ProWoos reserves the right in its sole discretion, and without any prior notice, to terminate your access to our Services for reasons including your breach of these Terms of Service, the Terms and Conditions related to any service for which you may have subscribed, or a violation of the rights of another user or the Law.
AI maintenance services and data processing
This section applies to the Website Maintenance subscriptions and to the ProWoos Agent for WooCommerce plugin (“the Agent”). The services are provided by D. Rafael Minuesa, self-employed professional (trabajador autónomo) trading as ProWoos, NIF 00408104S, c/ Toledillos 8, 29610 Ojén (Málaga), Spain, hereafter “ProWoos”.
Roles. You remain the controller of the personal data on your site, including your customers’ order data. ProWoos processes that data only to provide the service, as your processor, following the instructions given by your plan and your settings in the Agent. These clauses are the data processing terms between you and ProWoos in the sense of Article 28 GDPR; a signed copy is available on request.
What the Agent sends. Once an hour, a technical report of your site: software and versions, pending updates, health checks, scheduled-job state, error log lines, counts of orders and failed payment attempts, backup state and the list of administrator accounts. On plans that include order triage, for each new order or status change, a minimised copy of the order: items, totals, billing and shipping countries, the customer’s name and email, order notes and the fraud assessment when present. The Agent never sends card numbers, passwords, API keys or files, and it accepts no inbound connections: every connection is opened by your site towards ProWoos. Deactivating the Agent stops all transfers at once.
Where the data goes. To ProWoos’s own server, where reports are kept 30 days and triage records and update commands 90 days, then deleted. For the AI classification, the report or the order summary is sent to the Claude API of Anthropic PBC (USA) as a sub-processor. Under Anthropic’s commercial terms your content is not used to train models, inputs and outputs are deleted from Anthropic’s systems within 30 days, and transfers out of the EU are covered by the Standard Contractual Clauses in Anthropic’s Data Processing Addendum. Payments are handled by Stripe and email by Postmark, as described in the Privacy Policy. ProWoos will notify you of any new sub-processor; you may object within 15 days and, if the objection cannot be resolved, cancel the subscription.
What the AI does and does not do. The AI classifies and drafts: the severity of an alert, the risk of an order, a suggested note or reply. It changes nothing on your site and sends nothing to your customers. Updates run only after approval by a person at ProWoos, with a snapshot taken first, and any customer message is sent only after a person approves it, unless you switch on an unattended action in the Agent’s settings. Each unattended action (internal note, updates rated safe by ProWoos, cancellation of an unpaid order that both the AI and the antifraud plugin call fraud, customer reply) is off by default, shows its risk before it can be enabled, is limited per day, is logged on your site and reported to ProWoos, and remains your decision and responsibility. If the AI service is unavailable, monitoring and alerts continue without the classification. The AI output is a recommendation; decisions about your orders and your customers remain yours.
Allowances. Each plan includes a monthly number of AI order triages (Professional 2,000, Enterprise 10,000, Essential through the add-on). Beyond the allowance, order triage pauses until the next month or an upgrade; monitoring and updates are not affected.
Your rights and the end of the service. The Agent keeps an activity log in your WordPress admin showing what it sent and when. On termination, ProWoos deletes your site’s reports, triage records and license data within 30 days, except invoices and records that the law requires us to keep. The license key is bound to one site; the plugin is licensed, not sold, and may not be redistributed. The plugin ships with the ProWoos Agent End User License Agreement (LICENSE.md in the plugin folder, English governing, with German and Spanish translations): one site per key for the term of the subscription, no redistribution, no modification, no circumvention of the license check or the update signature; any part that is a derivative work of WordPress or WooCommerce stays under the GPL to that extent. By installing the plugin you accept that agreement.
While ProWoos will provide its clients with reasonable notification, we reserve the right to change our Terms of Service at any time we deem necessary. Such changes will become effective and binding after their notification via email and their posting on ProWoos’s website.