Website Maintenance

How it works

Every plan is built from two parts:

• A monthly hours bucket for hands-on work — updates, security response, content edits, performance tuning, troubleshooting, multilingual sync, WooCommerce support.
• Always-on automated infrastructure that runs every tier, no clock — uptime monitoring, daily backups, security scans, cache configuration, SSL renewal monitoring, MainWP control.

Pick the tier that matches your site’s complexity and the volume of hands-on work you typically need. Unused hours don’t roll over — keep things simple and predictable on both sides.

Plans

All tiers bill at an effective €75 / hour. Overage hours: €90 / hour, agreed in advance.

What the hours bucket covers

• Core, theme & plugin updates — reviewed manually, not blind auto-update.
• Performance speed checks & tuning — Lighthouse, GTmetrix, image optimization, cache rules, slow-query investigation, DB cleanup.
• Security incident response — malware cleanup, hardening, account audit.
• Content edits — text, images, new pages, menu changes.
• WooCommerce support — order issues, product updates, tax/shipping, payment gateways.
• Multilingual upkeep — WC Multilang translation sync when content changes.
• Troubleshooting & debugging — error log investigation, conflict resolution.
• Monthly report writing — manual narrative summarising what changed and what’s next.

What runs every month, on every tier

These services run automatically and don’t consume your hours bucket:

• Uptime monitoring — 5-minute checks, alert on state change via Postmark.
• Offsite automated backups — daily database, weekly files, 14-day retention.
• MainWP Child connection — your site reports into our central dashboard at admin.prowoos.com.
• Wordfence with ProWoos baseline ruleset, automatic scans.
• Cloudflare cache + WP page-cache configured at onboarding and kept tuned.
• SSL certificate renewal monitoring.

Hours policy

• Use them or lose them. Hours don’t roll over to next month. Predictable for everyone.
• Overage rate: €90 / hour — agreed in writing before the work starts.
• Tier upgrade any time, pro-rated. Downgrade with 30 days’ notice.
• Audit hours don’t count — the pre-onboarding audit is free.

What’s excluded

To keep pricing honest, the maintenance plans don’t cover:

• Custom development or new feature builds (separate project quote).
• Site redesigns or theme rebuilds.
• Original content writing or translation work.
• Web hosting (we’ll add this when we partner with a host we trust).
• Recovery from incidents that occurred before your onboarding date — these can be addressed via an optional one-time site cleanup quote.

How we onboard your site

1. You request a quote — pick a tier or fill the custom-plan form.
2. Free 30-minute audit — we run a health check on your site (core, plugins, performance, security, backups). You receive the report regardless of whether you sign up.
3. Quote within 2 business days — including any optional one-time cleanup line items if the audit revealed pre-existing issues.
4. Acceptance & payment — invoice or recurring subscription via Stripe.
5. Week 1 onboarding — MainWP Child installed and connected, Wordfence configured, baseline backup taken, monitoring added, welcome email with your monthly schedule and contact channel.

Get started

Ready to hand off the upkeep? Fill in the form below — pick the tier that matches your needs, or let us recommend one. We’ll run a free 30-minute audit on your site and send you a tailored quote within 2 business days.

FAQ

Questions? Email admin@prowoos.com or use the form above.